Not even two weeks into the new academic year and our Service Desk is having an extra-busy September. This tells us that you too are managing the peaks in workload that come around every September.
For that reason, we're keeping this newsletter brisk and efficient, and call your attention to the 'Hey Service Desk' spot at the end which summarises the vital housekeeping tasks you'll want to be on top of this month.
One year of Customer Thermometer
In July 2022, as part of our commitment to continuous improvement, we started using a one-click survey tool called Customer Thermometer.We switched to Customer Thermometer to improve our customer experience and we've written a blog post summarising our progress with Customer Thermometer and the feedback we've received in its first year. Here's a snapshot in bar chart form:
Be ready for the Autumn 2023 Census
The Autumn 2023 Census date is 5th October and the DfE return date is 1st November.For maintained schools please check with your local authority if they require you to return the census at an earlier date - some have much tighter turnarounds.
In the run-up to Census Day we've have online tutor-led courses for you, for primary and secondary schools. These courses will ease your preparation for the Autumn Census and troubleshoot any issues you have along the way such as correcting validation errors.
It has been a hectic start to the new academic year. Can you remind me of the vital housekeeping I need to do on our MIS?
I'm glad you asked! Our Service Desk pulled together all of the end of year/beginning of year housekeeping, and we've summarised it in this newsletter sent before the start of term.
