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Nominations now open for our Extraordinary People Awards 2024 |
Do you know someone extraordinary who deserves to be celebrated? Then nominate them here for an Extraordinary People Award.
There are 11 categories which link to our Trust values, celebrate excellent care and innovations, and recognise achievements that are helping us to deliver our Trust strategy.
Living our Values Extraordinary Care (two awards – individual and team) Extraordinary Endeavour (two awards – clinical and non-clinical) Team of the Year (two awards – clinical and non-clinical) Leader of the Year Extraordinary Collaboration and Partnership Exceptional Idea Extraordinary Volunteer Extraordinary Colleague Support Learner of the Year Green Award
The awards are open to all staff and volunteers, and you can nominate as many different colleagues as you like. It only takes a few minutes and everyone nominated is recognised.
The Extraordinary Care award category is open to patients and carers too – they can nominate via our website here. Printable forms are also available on HUB.
Nominations close on Sunday 9 June at 11.59pm. Winners will be chosen by a panel of representatives from across the Trust, and will be announced at a special celebration event at Sandy Park, Exeter, on Friday 4 October 2024, supported by our corporate sponsors.
For more information about the categories and how to nominate a colleague click here |
Lord Mayor’s Civic Service held at RD&E (Wonford) |
On Sunday 28 April the Trust hosted this year’s Lord Mayor's Civic Service at the chaplaincy centre at RD&E (Wonford).
The current Lord Mayor is Kevin Mitchell, a skin cancer/sarcoma nurse specialist at the Royal Devon and our chaplaincy team has acted as ‘Chaplain to the Lord Mayor’ during his 12-month term.
The event was attended by Royal Devon representatives Dame Shan Morgan, Chair, Sam Higginson, Chief Executive Officer and Richard Westlake, Governor alongside local and county councillors, aldermen and freeman, civic heads from around the county, the lord lieutenant, the high sheriff of Devon and other civic dignitaries.
Read more on HUB |  |
CEO update: work begins in Tiverton and what else is happening this week |
This week Sam Higginson filmed his update at the site of our new Endoscopy Unit at Tiverton Hospital.
He also talked about what’s happening this week including our new Patient Communications Policy, the launch of the Extraordinary People Awards, and the International Day of the Midwife.
Click on the image below to watch the video |
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Funding guidelines for training, learning and development requests for 2024/25 |
Funding for any training, learning and development above £150 is accessed through Learn+. You can click here to start an application. This is the process for all colleagues, except medics, and you can put in an individual or a group request for funding. Requests for £150 or below are approved through your local budget.
The Trust’s cross-organisational panel meets monthly to review and make decisions about requests for funding above £150. We now have less development funding available to us as the four year funding pot provided by the NHSE for CPD training for our registered colleagues has now ended. The panel will therefore need to look carefully at requests for financial investment in training and may not be able to fund all requests.
For more information please visit HUB. |
Transferring management of bank colleagues to NHS Professionals: six months on |
It's six months since the management of our nursing, midwifery and administrative temporary bank transferred to NHS Professionals (NHSP).
We know there have been some challenges and difficulties through the transfer process, but six months on new processes around shift management and pay have had a chance to bed in. We couldn’t deliver our high standards of care without the commitment of our bank colleagues and are pleased to say the numbers show our bank continues to go from strength to strength.
In the last six months: - Bank fill rates have increased month on month
- We’ve had 309 new bank members – an average of 90 per month
- Over 92% of our substantive colleagues who also hold a bank assignment have completed their legal compliance checks (a requirement due to the transfer to NHSP)
- A number of our bank colleagues have received recognition (photos below) for their hard work and contribution through schemes like:
- G.E.M (Going the Extra Mile) Awards
- Bank member of the month
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You can read more, including how to contact the onsite NHSP teams here.
| It’s Experience of Care Week |
This week is Experience of Care Week (29 April-3 May). This week-long celebration is an opportunity for us to come together, reflect on our commitment to person-centred care, and recognise the incredible efforts made every day to enhance patient experience. We’ll be celebrating the invaluable contributions of patients, caregivers and healthcare professionals.
see HUB for more.
Our overarching focus during this week will be improving the way in which we communicate with our services users.
Please read our newly launched Patient Communication Policy to understand how you can make a difference to the patient’s experience of care.
This is a great time to recognise the importance of every interaction, touchpoint, and every moment shared within our healthcare community. Its’ about acknowledging the profound impact that each person has on the patient journey and the quality of care provided.
See HUB for more |
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Unit4 ERP: important change from today to ‘missing goods receipt’ tasks | From today ‘Missing goods receipt’ tasks will be sent to all users who are setup as a ‘receipter’ against the cost centre used on an order.
Missing goods receipt tasks are automatically generated by the system when an order has been raised for goods/services and an invoice has been registered requesting payment but the order has not yet been receipted in ERP confirming that the goods/services have been delivered.
Until now, missing goods receipt tasks have only been sent to the person who raised the original requisition. When the procurement team has made the order or requisition they will not know that the goods/service have been received and that the invoice can be paid. This change will streamline the process and mean that invoices can be paid more efficiently.
For more information on what this change will mean for your cost centre please see HUB.
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Your World Admin Professionals Day celebrations |  |
It was great to see our teams celebrate World Admin Day last Wednesday to say thank you to our fantastic admin colleagues for all they do.
Colleagues found creative ways to show their gratitude across the Trust and so we wanted to share some of the pictures and profiles we saw throughout the week.
You can take a look at all the photos on HUB. |
International day of the midwife this Sunday |
On Sunday 5 May midwives across the world will be celebrating International Day of the Midwife 2024. It is a day that recognises the long days and nights and some of the sacrifices made by midwives to ensure that they are always there for women when they need them most.
Please join us in celebrating our midwives, maternity support workers and student midwives and their contribution to improving newborn, maternal, reproductive, and sexual health outcomes. We’ll be sharing the reflections on the day from some of our midwifery colleagues on our socials – please like and share our posts. |
Heart Failure Awareness Days for 2024 | This year, Heart Failure Awareness Days will take place from Monday 29 April to Sunday 5 May.
The theme is ‘Detect the undetected: FIND ME’, focusing on individuals who remain undiagnosed and emphasising the significance of early intervention, which can have a profound impact on improving lives and outcomes.
Please see HUB for more, including the work being done at the Royal Devon around remote heart failure monitoring. |
Dying Matters week: 7-10 May | Let’s talk about the elephant in the room for dying matters awareness week.
This year dying matters week is focusing on the language that we use, and conversations we have, around death and dying – specifically between healthcare professionals and patients, their carers and their families.
Please see HUB for details of events happening around the Trust to mark the week. |
Fraud fact of the week: report fraud anonymously | You can now report fraud anonymously, using a QR code. See HUB for more details.
| Care Opinion feedback: “So grateful for wonderful treatment” |
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Well done to the ED team at the RD&E (Wonford) hospital for this great feedback on Care Opinion: “Unfortunately my partner fell over and broke her wrist.
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From the moment she got to RD&E to the moment she was discharged she was treated with urgency and respect.
“I can't thank all of the nurses and doctors who helped her enough, we are both so grateful for her wonderful treatment. Thank you all of you who looked after her from the bottom of my heart xxxx.”
Read the whole feedback here
All services should now have Care Opinion responders within their team to engage with their feedback. If you haven’t already, please visit HUB for more detail on how you can respond.
| HUB survey: let us know what you think of the intranet |
We launched our Trust-wide intranet a year ago as a key source of information and news for colleagues.
We would love to know what you think and find out how it’s working for you. Please take a moment and share your thoughts to help us keep improving the site.
Click here to take part |
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Cancer Link: professional study days |
One in two people in the UK will have cancer at some point in their lifetime (NHS 2019) and 38% of cancer diagnoses are directly attributable to lifestyle (CRUK, 2022).
Even if not directly working with people affected by cancer (PABC), our teams are likely to look after those who have been affected by cancer and can have a profound impact on their experience of cancer care.
If you have an interest in oncology/haematology, please come along to one of the Trust-wide Acute Oncology Service study days where you’ll meet cancer specialists who will share their expertise and knowledge to improve the care and treatment we provide.
Visit HUB for dates and how to book onto the study days. |
Save on travel costs with Liftshare |
Liftshare is a ride-sharing platform that connects Royal Devon colleagues who are travelling in the same direction, allowing you to share rides to the same locations. By signing up you can save on travel costs while reducing traffic congestion and air pollution, it’s a win-win!
| Wellbeing Buddy training |
The Devon Wellbeing Hub is offering a new one-day course to train colleagues to become Wellbeing Buddies.
More information can be found in the this document Please note, requests for training will need to come through managers.
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New PCA pumps in NDDH: reminder for training sessions |  |
New Patient Controlled Analgesia Pumps (PCA pumps) are being rolled out at NDDH on Monday 20 May. Colleagues on wards will need to do some training to use the new pumps.
For more information on training dates visit HUB. |
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Northern services: please use Imprivata to log in | To help protect critical data it is important that everyone across our Northern services uses Imprivata to log in to their devices. Although Imprivata allows you to postpone enrolment, we need all users enrolled as soon as possible.
If you have yet to do so, please log in on a device that has Imprivata installed on it, using your normal windows username and password. You will then be prompted to set answers to some security questions. If you are a line manager please ensure your teams are all using Imprivata.
Helpful guides are available on the Imprivata pages on HUB to walk you through the process.
If you are using a device that has not yet had Imprivata installed, or if you experience any other problems, please contact the IT Service Desk on 0300 123 1722. |
Northern services: update to the Epic welcome devices Thursday 2 May | An essential upgrade to the application for the Epic welcome kiosks and E-Consent iPad tablets is taking place on Thursday 2 May at 3.30pm.
There will be a system downtime of approximately 30 minutes and you will be unable to use the devices during this time.
Please ensure you have located, switched on and charged all devices, including those stored in drawers or not in regular use, to allow the update to happen. You will not need to reboot the device to continue using it. |
Northern services: IT Portal planned downtime, Thursday 2 May | There will be a two-hour scheduled downtime to the IT Portal tomorrow, Thursday 2 May from 5pm, to allow for essential maintenance.
We apologise for the inconvenience caused and thank you for your patience |
Reduced Tissue Viability service | There will be a limited face to face Tissue Viability service across the Trust until Friday 3 May and referrals may take longer than usual to receive a response.
We will be triaging referrals and prioritising those who require our input first. |
MyTherappy website taken down: please remove any posters in your area | The MyTherappy website, which patients could use to find health related apps and access an NHS information database, is longer available.
If you have any posters in your area that promote this website please can you remove them.
Thank you for your help. |
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This email has been sent to all staff by the communications team. Please do not reply to this email.
This information contained within this update is for our colleagues and is not for onward sharing, unless otherwise specified in individual articles
Got something for the update? Email rduh.comms@nhs.net |
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