Hello and welcome to the new academic year!

We hope you've had the summer you needed and are raring to go - as we are here at Scomis.

This email features the most common start-of-the-academic-year queries our Service Desk receive every year. We thought this was the most helpful thing we could do for you in this week of preparation. Please forward this email to your colleagues to help them too.

Before we dive into the coming year though, a quick look at this year's exam days. We've analysed our customers' usage of Scomis Hosted Application Service to understand what happens when exam results are released. If you're as curious as we are to see how everyone else behaves on these crucial days you'll find our analysis here.  

Everyone at Scomis wishes you the best possible 2023-24. We’re looking forward to being of service to you and your colleagues. 

Scomis' award-winning Service Desk analysts, ready to support you for the coming year

Back row left to right: Sarah, Rachel, Matt, Reece, Owen, Colin, Liam, Amy. Front Row left to right: Emily, Sue, Karen, Poppy, Heidi. Not pictured: Di, Ellie, Sarah H and Vanessa.

SCOMIS CUSTOMERS' TOP QUERIES AT THE START OF A NEW ACADEMIC YEAR

We've grouped the commonest queries to help you navigate your way around. Here are the quick links:

Passwords

Staff and new users

Pupil management

Procedures

Hosted Application Service

Training

IMPORTANT INFORMATION FOR ALL CUSTOMERS

We will be switching off our FAQ site (dark teal buttons below) in the near future, and you will only be able to access our knowledgebase via MyScomis (orange buttons below).

To access MyScomis you need a unique email address, e.g. firstname.lastname@yourschool.co.uk. This is your MyScomis username. And you'll need a password. If you're missing your password or want a password reminder, contact the Service Desk and we will email it to you.

Passwords

Staff and new users

Pupil Management

Procedures