Hello and welcome to our last newsletter of the 2022-23 academic year! 

There are three sections to this newsletter - Service Desk, Procedures and Training - headed with coral-coloured capital letters. We've done this to help you navigate your way through the information.

Remember that we are here at Scomis and available to you throughout the summer holidays, though we know that you will need to take a proper break. Everyone here wishes you and your colleagues all the rest and restoration you need over the summer holidays. We so look forward to being of service and working with you again from September.

SERVICE DESK

We're celebrating the end of the 2022/23 academic year by sharing Scomis' Service Desk performance for the financial year 2022/23

Extended Service Desk hours

The busiest days for our award-winning Service Desk are exam download and results days. Because of this, we are extending our Service Desk opening hours on these days as follows:

• Download days (16th & 23rd August): 7am - 5pm

• Results days (17th & 24th August): 8am - 5pm

Throughout the rest of August we are open our usual August hours of 9am - 5pm.

Call our Service Desk on 01392 385300.

Top Four Service Desk queries in July

End of Year Procedures – Did you know that the Scomis Bulletin and FAQs include all relevant documentation?

Preparing for Exam results (Secondary schools) – The Scomis Exams FAQ contains all relevant documentation for SIMS and Arbor.

Timetable management (Secondary schools) – Did you miss our Tutor-led training courses? Still need help? Please call the Scomis Service Desk on 01392 385300 and one of our expert consultants will help you!

Processing Key Stage Results – Do you need help with data analysis? Please call the Scomis Service Desk on 01392 385300 and one of our expert consultants will get back to you!

Service Desk Phone Changes Postponed

In our last newsletter we informed you that we would be adding options to our telephone service which would help direct you to an analyst who could best assist with your enquiry. To avoid any disruption during the busy period leading up to the end of the term, we have chosen to postpone these changes until a quiet time over summer - just in case our planned testing impinged on the service we provide to you.

PROCEDURES

Don’t forget to do your End of Year Procedures before the end of term!

The end of term - and the chance to take some well-deserved rest - is close at hand now! So make sure you have completed your end of year procedures in your school’s Management Information System (MIS) before the end of term. Check our FAQ for SIMS and Arbor guidance.

We are aware of a number of customers that have not yet completed their End of Year procedures. If you're struggling with the processes, phone our award-winning Service Desk and speak to one of our analysts on 01392 385300. Don’t leave this important task a minute longer - we're here to help you so call us.