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Sentinel - Safer, Smarter, Simpler
Dear Jenny,
Advanced Notification of Scheduled Maintenance Works
 
Upgrading of the Sentinel server
What is happening?

We are scheduling a one-hour maintenance upgrade from 12:00 to 13:00 on Wednesday 12th August 2020.

Why are we doing this?

In order to keep the Sentinel system working at peak performance for end users we occasionally need to perform essential maintenance on the system
    How will this work impact you?
    • Sentinel administrators will be unable to log in to the central Sentinel system during the maintenance window.

    • Sentinel workers will be unable to access their record via MySentinel during the maintenance window.
    Action required

    Please log out of the system before 12:00 on Wednesday 12 August. If, in the unlikely situation the works take longer than scheduled, further messages will be sent via e-mail and the banner on the Sentinel website, will also carry updates.
    Who to contact?


    If you have any queries with the planned works or continue to experience challenges with the service after the update, please contact the Sentinel Helpdesk at sentinel@mitie.com or
    call 0330 726 2222

    Thank you for your support.
     
    Everyone Home Safe Every Day - Ask Yourself, Ask Security - Take 5
    This message was sent to jenny.bond@networkrail.co.uk. Follow this link to