Journey planners
Our www.southwesternrailway.com/plan-my-journey page on our website is where we would always direct people to, for the latest information in order to check journeys before they set off. This is currently up to date for this week and the weekend. Because of the additional work needed to plan around weekend engineering works across the network, journey planners will usually be updated towards the end of each week.
Dates in February and beyond will currently incorrectly be showing the standard ‘non-landslip’ timetable but these will be updated as soon as train planning colleagues are able to do so. It is likely that journey planners will be updated on this weekly basis until further notice, given the need to plan for each week individually. We have some upcoming week-long possession of different sections of track by NR, as well as different weekend engineering works, so we can’t simply provide a blanket timetable change across weeks at a time.
Replacement buses
A minibus will operate between Winchfield and Hook, as trains are not currently able to call at Hook in the ‘Down’ (away from London) direction due to the landslip. These shuttle services are timed to leave shortly after the train arrives at Winchfield, with enough time to allow for the transfer. This shuttle appears in our journey planning system.
People travelling to or from Hook can travel with SWR from Basingstoke, Winchfield, Woking or stations between Alton and Aldershot if they are able to get to those stations and would prefer to travel from there to avoid the disruption. Customers with car park season tickets can also use their ticket to park at one of these SWR stations. Customers with daily or season tickets to or from Hook may travel to Basingstoke and then return back to Hook on a London-bound train, instead of using the minibus service, if that is what they would prefer.
Train services
The stopping services operating between Basingstoke and London Waterloo which call at Hook, Winchfield and Fleet (an onwards) will run at their planned length as per the standard timetable. The trains which run these services do not run back and forth between the same points but will, after completing the journey to Waterloo for example, then run to other locations on the network. This makes most efficient use of stock across the network across the day. It would be challenging to try and strengthen all services through the landslip area to a maximum length and this would require shortening trains running elsewhere. This will be kept under review.
Refunds
Our dedicated webpage on the landslip provides a Q&A on refunds and compensation. Whilst we can provide refunds for services which have been cancelled as a result of the disruption, or if someone chooses not to travel as a result, we are unable to offer any compensation for the reduced service levels caused by the landslip and subsequent loss of capacity.
If you have any specific questions or require any further information from South Western Railway, please email stakeholders@swrailway.com and a member of their team will respond in due course.
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