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Catch up on the latest SNG news, support and updates in Dorset and beyond

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Discover the latest SNG news, support and community updates from across Dorset and surrounding areas. In this edition, you can explore our latest Tenant Satisfaction Measure results, money-saving opportunities and local updates, as well as see how we're responding to customer feedback and making improvements in your communities.

Map showing Dorchester and the surrounding towns and areas beyond

3 things that matter most this month

SNG tradesman fixing a customer's door with a drill

Tenant Satisfaction Measures 2026: See how we're doing

Thank you to everyone who shared their feedback in our Tenant Satisfaction Measure (TSM) surveys about repairs, safety, communication and neighbourhood services. Satisfaction has improved across our services, including a 6%+ increase in satisfaction with repairs and repair times.

Blind customer sits on a grassy field with their guide dog sitting beside them

Customers at the heart of our 5-year plan

We've launched our new ambitious Corporate Plan for 2026–2031, setting out how we'll deliver better customer experiences through reliable services that work well, are easy to use, and help customers thrive in their homes and communities.

Plumber with gloved hands fixing a leaky sink

Delivering repairs faster and reducing backlogs

Since April, we've been working hard to improve our repairs service across Dorset and surrounding areas.

As a result, customers are now waiting less time for repairs, with average wait times falling from 12.5 days to just over 8 days.

We're making good progress on outstanding repairs, resulting in fewer delays and a more responsive service. These improvements are being driven by better scheduling and a continued focus on completing repairs as quickly as possible.

Image shows percentage of emergency repairs carried out within 24 hours

Image shows the percentage of non-emergency repairs carried out within 20 working days

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Your voice

You said, we did - how you've helped improve our services

You told us that victims of domestic abuse need better support to rebuild their lives, so we've created a Domestic Abuse Customer Promise to make it easier to understand the support available and how to access it.

You said better access was needed to affordable food in the community, so we introduced more pop-up larders in Dorset, helping customers access low-cost groceries closer to home.

More 'You said, we did' examples

Image shows percentage of stage 1 and stage 2 complaints responded to within timescales across Dorset and beyond

Your voice matters. Have your say and make a difference.

Two customers enjoy a shared joke. Text over the image says 'Engage: share ideas, give feedback, or get involved in meaningful projects'.

Join now

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Your home

Customer smiling at their child whilst sitting outside

What you can expect from us through our Customer Promises

Our customer promises cover everything from repairs and neighbourhoods to complaints, setting out how we'll support you and provide consistent, reliable services.

Close up of older customer smiling into the distance whilst wearing glasses

Improving SNG services

We share our performance every quarter so you can see what’s working - and what we’re improving. You can always find the latest quarterly report on our website.

Door ajar with a silver house keyring in the lock

Are you Mutual Exchange ready?

Interested in a home swap with another social housing tenant? Find out how a mutual exchange works and what you need to do to get ready to apply.

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Your community

Child sitting on their parents shoulders whilst giving a double high five to their other parent

Better local support, closer to home

We visit neighbourhoods regularly, delivering tailored support by looking after communal areas, dealing with local issues and much more.

Our Neighbourhoods Customer Promise

Abandoned shopping trolley upturned on a grassy sidebank

Dealing with anti-social behaviour

At this time of year, reports of anti-social behaviour (ASB) often increase. We work closely with customers and partner organisations to help prevent and resolve issues. Did you know that not all incidents are classed as ASB, and some may be criminal offences? Visit our ASB webpage for advice, support and guidance.

Anti-social behaviour information

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Your support

Individual holding up a glass savings jar full of change

Save on shopping, pay less on rent

Save money on everyday essentials and put your savings towards your rent or service charges with Housing Perks. Join 700+ customers already benefiting from discounts at hundreds of popular retailers.

Group of mixed-race individuals and children smiling for a community group picture

Grants and funding to help you thrive

Find information below about the grants programmes that we deliver at SNG, as well as the grants and funding opportunities we support which are run and managed by partner organisations.

Individual with downs syndrome smiles at the camera whilst enjoying a coffee with friends

Find the information you need

Our website brings together helpful advice and support on repairs (including video guides), money worries and debt, fire safety, keeping a pet, and concerns such as domestic abuse and mental wellbeing.

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