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The latest SNG news, support and updates in Newbury, Reading and beyond

Older customer having fun with a young grandchild. Text overlay says SNG Summer Service Update. Keeping it local to Newbury, Reading and beyond.

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Discover the latest SNG news, support and community updates from across Newbury, Reading and surrounding areas. In this edition, you can explore our latest Tenant Satisfaction Measure results, money-saving opportunities and local updates, as well as see how we're responding to customer feedback and making improvements in your communities.

Map shows Newbury, Reading and the surrounding towns and areas

3 things that matter most this month

Image shows a contractor's hands using a tool to fix a leaky sink

Tenant Satisfaction Measures 2026: See how we're doing

Thank you to everyone who shared their feedback in our Tenant Satisfaction Measure (TSM) surveys about repairs, safety, communication and neighbourhood services. Satisfaction has improved across our services, including a 6%+ increase in satisfaction with repairs and repair times.

Blind customer sits on a grassy field with their guide dog sitting beside them

Customers at the heart of our 5-year plan

We've launched our new ambitious Corporate Plan for 2026–2031, setting out how we'll deliver better customer experiences through reliable services that work well, are easy to use, and help customers thrive in their homes and communities.

Image shows percentage of emergency repairs carried out within 24 hours

Image shows percentage of non-emergency repairs carried out within 20 working days

These improvements reflect better scheduling and a continued focus on completing outstanding work. We'll keep monitoring our performance to maintain this progress and reduce backlogs even further.

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Your voice

You said, we did - how you've helped improve your services

You told us that victims of domestic abuse need better support to rebuild their lives, so we've created a Domestic Abuse Customer Promise to make it easier to understand the support available and how to access it.

You said action was needed to tackle long-running anti-social behaviour in your neighbourhood, so we took action to regain a property linked to persistent ASB, helping to make the area cleaner, safer and a better place to live for residents.

More 'You said, we did' examples

Image shows stage 1 and stage 2 complaints responded to within timescales across Newbury, Reading and areas

Your voice matters. Have your say and make a difference.

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Join now

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Your home

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What you can expect from us through our Customer Promises

Our customer promises cover everything from repairs and neighbourhoods to complaints, setting out how we'll support you and provide consistent, reliable services.

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Improving SNG services

We share our performance every quarter so you can see what’s working - and what we’re improving. You can always find the latest quarterly report on our website.

Door ajar with a silver house keyring in the lock

Are you Mutual Exchange ready?

Interested in a home swap with another social housing tenant? Find out how a mutual exchange works and what you need to do to get ready to apply.

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Your community

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Better local support, closer to home

We visit neighbourhoods regularly, delivering tailored support by looking after communal areas, dealing with local issues and much more.

Our Neighbourhoods Customer Promise

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Dealing with anti-social behaviour

At this time of year, reports of anti-social behaviour (ASB) often increase. We work closely with customers and partner organisations to help prevent and resolve issues. Did you know that not all incidents are classed as ASB, and some may be criminal offences? Visit our ASB webpage for advice, support and guidance.

Anti-social behaviour information

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Your support

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Save on shopping, pay less on rent

Save money on everyday essentials and put your savings towards your rent or service charges with Housing Perks. Join 700+ customers already benefiting from discounts at hundreds of popular retailers.

Start saving

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Grants and funding to help you thrive

Find information below about the grants programmes that we deliver at SNG, as well as the grants and funding opportunities we support which are run and managed by partner organisations.

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Find the information you need

Our website brings together helpful advice and support on repairs (including video guides), money worries and debt, fire safety, keeping a pet, and concerns such as domestic abuse and mental wellbeing.

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Tenant Satisfaction Measures 2026: See how we're doing

Customers at the heart of our 5-year plan

Delivering repairs faster and reducing backlogs

You said, we did - how you've helped improve your services

Your voice matters. Have your say and make a difference.

What you can expect from us through our Customer Promises

Improving SNG services

Are you Mutual Exchange ready?

Better local support, closer to home

Dealing with anti-social behaviour

Save on shopping, pay less on rent

Grants and funding to help you thrive

Find the information you need