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Catch up on the latest SNG news, support and service updates in your local area

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Catch up on the latest SNG news, support and service updates in your local area. You can explore our latest Tenant Satisfaction Measure results, our Customer Promises, money-saving opportunities and how we're responding to your feedback.

3 things that matter most this month

Picture shows someone wearing works gloves and using a tool to fix a sink

Tenant Satisfaction Measures 2026: See how we're doing

Thank you to everyone who shared their feedback in our Tenant Satisfaction Measure (TSM) surveys about repairs, safety, communication and neighbourhood services. Satisfaction has improved across our services, including a 6%+ increase in satisfaction with repairs and repair times.

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Customers at the heart of our 5-year plan

Our new ambitious Corporate Plan for 2026–2031 sets out how we'll deliver better customer experiences through reliable services that work well, are easy to use, and help customers thrive in their homes and communities.

Customer smiling at their child whilst sitting outside

What you can expect from us through our Customer Promises

Our customer promises cover everything from repairs and neighbourhoods to complaints, setting out how we'll support you and provide consistent, reliable services.

Image says percentage of emergency repairs carried out within 24 hours

Image says percentage of non-emergency repairs carried out within 20 working days

Since April, we've been working hard to improve our repairs service across SNG.

We're reducing the number of outstanding repairs and making it easier to get issues resolved sooner. Although we know there's more work to do, our focus remains on providing a quicker, more reliable service and keeping customers informed every step of the way.

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Your voice

You said, we did - how you've helped improve your services

You told us that victims of domestic abuse need better support to rebuild their lives, so we've created a Domestic Abuse Customer Promise to make it easier to understand the support available and how to access it.

You said you wanted clearer information on LGBTQ+ support services and how to change your name so, we created a dedicated LGBTQ+ webpage with easier-to-find guidance and support information.

More 'You said, we did' examples

Image shows stage 1 and stage 2 complaints responded to within timescales across SNG

Your voice matters. Have your say and make a difference.

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Join now

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Your home

What you can expect from us through our Customer Promises

Our customer promises cover everything from repairs and neighbourhoods to complaints, setting out how we'll support you and provide consistent, reliable services.

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Improving SNG services

We share our performance every quarter so you can see what’s working - and what we’re doing to improve. You can always find the latest quarterly report on our website.

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Are you Mutual Exchange ready?

Interested in a home swap with another social housing tenant? Find out how a mutual exchange works and what you need to do to get ready to apply.

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Your community

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Better local support, closer to home

We visit neighbourhoods regularly, delivering tailored support by looking after communal areas, dealing with local issues and much more.

Our Neighbourhoods Customer Promise

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Dealing with anti-social behaviour

At this time of year, reports of anti-social behaviour (ASB) often increase. We work closely with customers and partner organisations to help prevent and resolve issues. Did you know that not all incidents are classed as ASB, and some may be criminal offences? Visit our ASB webpage for advice, support and guidance.

Anti-social behaviour information

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Your support

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Save on shopping, pay less on rent

Save money on everyday essentials and put your savings towards your rent or service charges with Housing Perks. Join 700+ customers already benefiting from discounts at hundreds of popular retailers.

Start saving

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Grants and funding to help you thrive

Find information below about the grants programmes that we deliver at SNG, as well as the grants and funding opportunities we support which are run and managed by partner organisations.

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Find the information you need

Our website brings together helpful advice and support on repairs (including video guides), money worries and debt, fire safety, keeping a pet, and concerns such as domestic abuse and mental wellbeing.

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Sovereign Network Group is charitable.

Please fill in our very short survey to tell us how useful you find the information and if there is anything you'd like us to talk about more.

You may also like to read our privacy policy or follow us on Facebook.

Tenant Satisfaction Measures 2026: See how we're doing

Customers at the heart of our 5-year plan

What you can expect from us through our Customer Promises

Working to improve repairs

You said, we did - how you've helped improve your services

Your voice matters. Have your say and make a difference.

What you can expect from us through our Customer Promises

Improving SNG services

Are you Mutual Exchange ready?

Better local support, closer to home

Dealing with anti-social behaviour

Save on shopping, pay less on rent

Grants and funding to help you thrive

Find the information you need