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A few words from Mark, our new CEO | It’s the start of summer and a new chapter for me as chief executive at Selwood Housing. Having worked here for several years, I already know what a special organisation this is and the difference we make in our communities every day. As I step into this new role, I'm excited about the opportunities ahead and what we can achieve together.
One thing that's become clear is that Selwood Housing has a lot to be proud of. We provide local homes and services for thousands of people, and there is a strong commitment across the organisation to supporting customers and communities. At the same time, we know there is always more we can do. My focus is on making sure we keep listening, learning and improving, so that we continue to provide the best possible service for our customers.
I’m excited about what we can achieve together. If you have ideas, feedback, or would like to be involved in shaping our services, I’d encourage you to get in touch with our involvement and communities team by clicking the button below. Your views help us make better decisions and improve the services we provide.
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Thank you for your patience
| During the recent spell of very hot weather, we had to rearrange some appointments and planned work. The extreme heat meant that some work could not be carried out safely and responsibly, so additional precautions were put in place to protect the safety and wellbeing of our operatives and contractors. In many cases, this meant rearranging appointments.
We know rearranged appointments can be frustrating and we’re sorry for any inconvenience this may have caused. We would like to thank customers for their patience and understanding during this time. |
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Digital phones switchover - what you need to know | By January 2027, most landline calls will move from the old analogue network to a digital service that works through broadband.
For most people, the change should be straightforward. Your phone number should stay the same, and many handsets will still work.
But it’s a good idea to start checking now whether anything else in your home needs your landline to work. This could include telecare or personal alarms, door entry systems or burglar alarms. These may need to be updated or replaced before the switchover happens.
If you’re a Selwood Housing Lifeline customer, you’ll already be aware of planned changes to this service. But we still recommend checking whether any other equipment or services in your home need your landline connection to work.
If anything in your home uses your landline, please contact your phone provider for advice. Your provider should contact you before they make any changes to your phone line, but it’s worth checking early so you can avoid any problems later.
If you rely on your landline
You should speak to your provider if:
As digital lines need power to work, ask your provider what support is available during a power cut, such as a battery back-up unit, which they should supply to you free of charge.
Please share this information with friends, family or neighbours who may rely on their landline, so they know what to check before the switchover.
Find out more
We’ll keep you updated as the switchover gets closer.
For more information, visit your phone provider’s website or go to Digital Phone Switchover. |
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Customers leading the way | Our customer scrutiny team continues to play a key role in helping us improve the services you receive. Made up of Selwood Housing customers, the team looks closely at how we’re performing, asks challenging questions, and makes recommendations based on what matters most to you.
Over the past year, the team has focused on areas such as how we communicate with customers and how easy it is to access our services. Their work has helped us make improvements to the way we share information and respond to feedback, making things clearer and more accessible. We’re continuing to act on their recommendations to make sure we keep improving.
We’re really grateful to the team for the time, effort and honest feedback they give. Their work helps make sure your voice is heard and that we stay focused on delivering services that work for everyone.
If you’d like to find out more about the Customer Scrutiny Team or are interested in getting involved, we’d love to hear from you. |
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Stay safe this summer | Summer is the perfect time to enjoy a barbecue with family and friends, but it’s important to do so safely.
Always use barbecues outdoors, keep them well away from fences, sheds and dry grass, and never leave them unattended.
If you're planning a bonfire, please be considerate of your neighbours. Smoke from bonfires can cause a nuisance and affect people with respiratory conditions. Before lighting a bonfire, consider whether there are alternative ways to dispose of garden waste and be mindful of wind direction and nearby homes.
Following a few simple precautions can help keep you, your neighbours and your community safe throughout the summer. Read more about smoke nuisance and bonfire guidance on the Wiltshire Council website. |
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Save water, save money! | With more homes now on water meters, using less water can help you reduce your bills.
Simple changes can make a big difference, such as using a watering can instead of a hose, collecting rainwater for your garden, and watering plants early in the morning or later in the evening.
You can also save water by washing your car with a bucket and sponge and reusing water from paddling pools on your garden.
For more money-saving tips and advice, visit the Wessex Water website below.
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| Wessex Water
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