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Rent and service charge changes
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We work hard to keep your payments affordable, while maintaining services. We review rent and service charges every year, following the government’s rent standard. This month you will have received a letter with your new rent and any service charges from April 2026 and any next steps you need to take. If you have any other questions, or are worried about paying, please visit our contact us page.
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Well-maintained homes:
faster repairs and our Repairs Customer Promise |
Our Newbury & Reading team's working hard to complete repairs more quickly. In December we carried out 65.9% of non-emergency repairs within 20 working days (up nearly 17 percentage points from last May). We are also doing more emergency repairs more quickly: in December, 96.9% of these were carried out within 24 hours. We know how important it is to have timely repairs completed, so we've recruited an extra 7 trades to help us improve this even more.
Our repairs services cover every scenario for fixing, maintaining and improving your home – from emergency appointments to essential annual safety checks, as well as refits. Read more about our commitment to you when it comes to repairs. |
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Help to save as you shop - and on other bills
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We’ve partnered with Housing Perks, a free app that gives you discounts and cashback at 100+ major retailers. Save on groceries, clothing, fuel - and even put the savings towards your rent. Find out more and start saving.
Rising living costs are still a concern for many, so we also want to help you save money in other ways. There’s lots of advice and information on our website - including how to lower and manage your household bills and save on energy bills. |
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Keep informed through our customer reports |
Our annual report for customers tells you about our performance against the tenant satisfaction measures (TSMs), improvements we've been making to services and what we’re focusing on this year.
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Let’s talk: the Big Community Conversation is coming
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The Big Community Conversation is coming to a street near you. Meet staff from across SNG, join us for a cuppa in our public living room, and tell us what matters most in your community. Click here to find out more.
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Listening to your views and acting on them |
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How your feedback is improving services in Newbury and Reading |
Visit our ‘You said, we did’ page to read how we’re making a positive contribution to your neighbourhood and taking action as a result of feedback or support from local customers.
Recent activity includes a closure order to stop drug-related activity; how relatively simple fixes resolved parking and fly tipping issues at three sites; and a de-clutter day in Calcot. You can also read more about initiatives to support customers of The Nightingales: from CCTV and weekly walkabouts to funding a breakfast club and court injunctions against rough sleepers. |
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What's new on Engage - help shape services in Newbury and Reading
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Shape better services by sharing your thoughts openly and honestly in our survey about what’s important to customers in Newbury and Reading. (Plus other surveys and monthly sustainability challenges - with prizes!)
Register and get involved today.
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Listen and learn with the engagement podcast |
Have you listened to the SNG podcast yet? Bringing people together, 'Turning the key' at SNG sits down with customers and colleagues to share stories, listen, learn, and build stronger connections. With five episodes to explore and an interview with the CEO Mark Washer coming soon, there’s something for everyone.
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Information and support on things that matter |
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New year, new career goals?
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Our Employment and Skills Team offers personalised guidance, support, and practical help for any SNG customer looking to access training or find work. Whether you want a job, training, a qualification, or help planning your next career steps, you can learn more on our website.
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Protect what matters most with home contents insurance |
While we cover the structure of your home, it’s up to you to protect what’s inside. Home contents insurance can offer peace of mind - and it might cost less than you think. Explore your options on our website.
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Find key information easily online
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Visit our website for advice on topics like repairs (including video guides); support if you’re in debt or struggling to pay; fire safety; help with concerns like ASB, domestic abuse and managing your mental health; keeping a pet; renting a garage; finding employment, customer events and getting online.
You’ll also find customer news and stories, local projects and more - including how we’ve transformed a street at Chapel Row in West Berkshire. |
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Clear clutter or reclaim your green spaces |
With spring approaching, it’s a great time to declutter or make the most of your outdoor space. Visit our Going Green pages for practical ways to save money, support wellbeing and live more sustainably.
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Your guide to electric vehicles (EV)
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Our new webpage will help you understand everything from general EV advice to home charging options and key regulations. Explore the page to get informed and find the answers you need.
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