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Rent and service charge changes
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We work hard to keep your payments affordable, while maintaining services. We review rent and service charges every year, following the government’s rent standard. This month you will have received a letter with your new rent and any service charges from April 2026 and any next steps you need to take. If you have any other questions, or are worried about paying, please visit our contact us page.
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Well-maintained homes:
faster repairs and our Repairs Customer Promise |
Our teams are working hard to complete repairs more quickly. In December we carried out 79.8% of non-emergency repairs within 20 working days (up nearly 18 percentage points from last May). We are also doing more emergency repairs more quickly: in December, 96.87% of these were completed within 24 hours.
Our repairs services cover every scenario for fixing, maintaining and improving your home – from emergency appointments to routine repairs and essential annual safety checks, as well as refits. Read more about our commitment to you when it comes to repairs.
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Help to save as you shop - and on other bills
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We’ve partnered with Housing Perks, a free app that gives you discounts and cashback at 100+ major retailers. Save on groceries, clothing, fuel - and even put the savings towards your rent. Find out more and start saving.
Rising living costs are still a concern for many, so we also want to help you save money in other ways. There’s lots of advice and information on our website - including how to lower and manage your household bills and save on energy bills. |
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Keep informed through our customer reports |
Our annual report for customers tells you about our performance against the tenant satisfaction measures (TSMs), improvements we've been making to services and what we’re focusing on this year.
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Let’s talk: the Big Community Conversation is coming
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The Big Community Conversation is coming to a street near you. Meet staff from across SNG, join us for a cuppa in our public living room, and tell us what matters most in your community. Click here to find out more. |
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Listening to your views and acting on them |
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How your feedback is improving services
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Our ‘You said, we did’ page gives lots of examples of the ways that we’re acting on customer feedback to improve our services: across SNG as a whole and more locally to meet the needs or tackle issues in different areas.
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What's new on Engage - your space to help shape our services
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Shape better services by sharing your thoughts openly and honestly. Have your say and take part in our surveys on various topics - and monthly customer sustainability challenges (with prizes!) Register and get involved today.
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Listen and learn with the engagement podcast |
Have you listened to the SNG podcast yet? Bringing people together, 'Turning the key' at SNG sits down with customers and colleagues to share stories, listen, learn, and build stronger connections. With five episodes to explore and an interview with the CEO Mark Washer coming soon, there’s something for everyone.
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Information and support on things that matter |
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New year, new career goals?
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Our Employment and Skills Team offers personalised guidance, support, and practical help for any SNG customer looking to access training or find work. Whether you want a job, training, a qualification, or help planning your next career steps, you can learn more on our website.
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Protect what matters most with home contents insurance |
While we cover the structure of your home, it’s up to you to protect what’s inside. Home contents insurance can offer peace of mind - and it might cost less than you think. Explore your options on our website.
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Find key information easily online
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Visit our website for advice on topics like repairs (including video guides); support if you’re in debt or struggling to pay; fire safety; help with concerns like ASB, domestic abuse and managing your mental health; keeping a pet; renting a garage; finding employment and getting online. You’ll also find customer stories, local projects, customer events, and more.
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Clear clutter or reclaim your green spaces |
With spring approaching, it’s a great time to declutter or make the most of your outdoor space. Visit our Going Green pages for practical ways to save money, support wellbeing and live more sustainably.
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Your guide to electric vehicles (EV)
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Our new webpage will help you understand everything from general EV advice to home charging options and key regulations. Explore the page to get informed and find the answers you need.
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