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Winter support offers
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As it starts turning colder, you might be thinking about how to protect your home from weather-related issues - or worrying about the rising cost of living over the coming months. We've put together some seasonal tips, advice and support so you're not alone this winter.
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Stay safe with e-bikes and e-scooters |
Electric bikes and e-scooters are a convenient and eco-friendly way to get around. But with that comes an increased risk of fire, especially when devices are charged or stored incorrectly. To keep yourself, your family, and your home safe, it’s important to follow charging safety guidelines.
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Tenant Satisfaction Measures (TSMs) |
See our latest Tenant Satisfaction Measures now collected by all housing associations to improve transparency, fairness, and tenant involvement. There's more performance information in our SNG annual report and our Customer Annual Report is coming soon.
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Van stock project to help improve repairs
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What's new on Engage - your space to help shape our services |
Shape better services by sharing your thoughts openly and honestly. Have your say and take part in our surveys on topics including: Stigma, Youth Voice Group (why not join if you’re aged 13-24?) and our communities grant survey.
Register and get involved today – it’s quick, easy, and makes a real difference.
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Damp and mould
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Find tips on how to prevent condensation and mould from developing in your home, and information on how we can help if you have more of a problem. It’s important that you let us know, so we can help identify the underlying causes and what action can be taken.
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My Account |
Safely and securely contact us, check your account balance, raise a service request or just find out information about your home - at any time of the day by setting up an online account.
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Try our website for services and support
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Visit our online resources for advice on topics such as garages for rent, ASB, tenancy fraud, home repair tips, keeping a pet, debt, paying bills, finding employment, lowering living expenses, getting online, domestic abuse, and managing your mental health.
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Get inspired to go green |
Did you get involved in this year's In Bloom gardening competition? Get inspired by the green spaces of the wonderful winning gardens and gardeners. You can also check out our simple green tips to start transforming your own garden.
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Get fire smart this Autumn/Winter
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No matter where you live, simple steps like checking your smoke alarm and making an evacuation plan can reduce the risk of fires. Visit our Get Fire Smart page for tips on avoiding common causes of home fires.
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Ensure you're protected with home contents insurance |
While we cover the structure of your home, it’s up to you to protect what’s inside. The right insurance can offer peace of mind when you need it most - and it might cost less than you think. Explore your options on our website.
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Have you seen our customer events page?
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Explore our calendar of local events, including community gatherings and activities hosted by local organisations. It’s a great way to connect with other customers, share ideas, learn new skills, and discuss timely topics.
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