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We're now Sovereign Network Group |
As of 1 April, our legal name is Sovereign Network Group. We've combined our customer websites as your go-to for information, support, and access to your existing online account. Some content is tailored to customers in the South and West or London and East of England – we've made this clear as you browse. Explore what's new on our combined website.
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‘Better Together’ – Our Customer Experience Strategy |
Our new strategy focuses on delivering a better, more consistent experience for all customers. We’ll track our progress and ensure everything we do reflects the experience you expect – and deserve. Read the strategy in summary on our website.
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Surveying homes: access required |
We're working with Ridge & Partners and Savills to make sure you're safe and warm. These surveys help us plan future improvements, like replacement kitchens and bathrooms. We legally need to check your home every five years, and you should allow access with reasonable notice. If you get a letter and the date or time isn't convenient, please rebook. Read more about stock condition surveys.
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In Bloom competition now open
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The In Bloom gardening competition is back for 2025 and all SNG customers can take part. There are four categories, with £200, £100, and £50 Amazon vouchers for 1st, 2nd, and 3rd place in each. Applications close on Thursday 31 July 2025. See the categories and how to enter.
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Welcome to Engage - your space to help shape our services |
We’re here to listen, learn, and improve with your help. Join us in shaping better services by sharing your thoughts openly and honestly. Have your say and take part in our surveys on a range of topics from stigma to our communities grant survey.
Register and get involved today – it’s quick, easy, and makes a real difference. |
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Opportunity to join the SNG Board |
Are you passionate about your community? Would you like to use your skills, knowledge, and experience to shape the decisions about your homes, services, and communities? We're looking to recruit up to two SNG residents to join the Board and ensure our customers are well represented. Find out more about this exciting opportunity.
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Worried about money?
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Take control of your finances with our free online money workshops. Led by expert money coach Emma Waller, these one-hour web sessions cover practical tips on cutting energy bills, managing shopping budgets, understanding benefits, and finding new ways to save. Find out more and sign up.
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Domestic abuse
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Domestic abuse can affect anyone, regardless of age, culture, religion, or relationship type. Please visit our website for information and support.
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Spring cleaning? Give unwanted items a new life |
Spring is in the air so we’ve got some easy, feel-good ideas to help you clear out the clutter: repurpose, donate or recycle. Explore more tips and advice.
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'Going green': Inspiring local stories |
Meet Michelle Plummer, a winner of the 2024 In Bloom gardening competition. Her sustainable garden is a great example of eco-living in action. Read her blog for easy green tips to try at home.
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Do you have electric storage, panel, or immersion heater?
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If your home uses these heaters, and you get cheaper energy at different times of day, you may have an RTS (Radio Teleswitch) meter. This national system is being turned off on 30 June 2025. Without an upgrade, your heating and hot water might stop working. Your energy supplier should have got in touch - but please contact them if not. Find out more on the Ofgem website.
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Product recall notice: Tower air fryers
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The Office for Product Safety & Standards has recalled several Tower air fryers due to a fire risk caused from potential overheating. Check if your model is affected, follow these safety tips when using your air fryer, and don't forget to register your appliance to get safety alerts.
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