Next steps of our merger
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1 April will see the final legal step to merge Sovereign and Network Homes, when we become a single organisation called Sovereign Network Group. The merger allows us to invest in more homes, services, communities, and building new properties. Your lease or tenancy agreement remains unchanged, and access to services will continue as usual. You can see a summary of previous customer feedback and merger FAQs here.
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Let us know what you think
| We’ve involved and consulted customers throughout the merger process but want to give you another chance to tell us anything else you'd like us to consider as we continue to bring services together. Our survey is open until Sunday 2 February. |
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Repairs and Complaints Customer Promises
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We’re committed to resolving issues quickly and efficiently. Our new Complaints Customer Promise outlines how we handle concerns and what to expect at every step. Our Repairs Customer Promise details how we work to complete fixes promptly, including what we need from you to provide a smooth service.
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53-rent week year reminder
| This financial year (1 April 2024 – 31 March 2025) includes an extra week of rent to pay for those on weekly tenancy agreements or licences. See how it could affect you. |
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You said, we did!
| Listening to and acting on customer feedback is important to us. Understanding your needs helps us create services that work for you. See what we’ve done in your local area because of your feedback here. |
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Going green |
Being 'green' doesn’t just help the planet but can have a positive impact on your bank balance too. Take a look at our hints and tips to help you reduce your environmental impact. |
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Are you worried about money?
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Join us for FREE online money management workshops and take control of your finances in 2025. Run by Emma Waller, an expert money coach, these one-hour sessions will help you to cut your energy bills, manage shopping budgets, understand benefits and find ways to save - plus much more. Find out more and sign up.
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Winter tips and new year resolutions
| With cold weather still very much here, our winter-ready page shares practical advice on preventing condensation, damp and mould; maintenance guides and videos; and sources of support and advice to face rising costs – as well as help to get to grips with your finances or support with your job goals. |
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