Local affordable homes

Rent increase 2025/26

Advance notice of rent increase 

Following our annual rent review, the amount you pay in rent and service charges will go up from April. We are letting you know now, at the beginning of the year, to give you as much notice as possible.

The rent you pay will increase by 2.7% from Monday 7 April 2025. While all rents are different, this will mean an average increase per household of between £3.00 and £4.40 a week.

This excludes any service charges you pay, where any changes will reflect actual costs incurred.

As a not-for-profit organisation, the income we receive is invested in our customers’ homes, our services and in building more affordable homes for people in our communities.   

How we calculate rent change 

Like all housing associations in England, we work within government policy when setting rent charges. 

We calculate your annual rent change using a specific formula. This takes the consumer price index (CPI) from the previous September and adds 1%. The CPI measures how the price of goods and services are changing over time.

In September 2024, the CPI was 1.7%. In April 2025, your rent will therefore increase by 2.7% (= 1.7% + 1%).

If all your rent is currently paid by housing benefit or the housing element of Universal Credit, and your circumstances don’t change, this increase will be covered by your benefits.  

Available support 

While this rent increase is much lower than in recent years, we know many of our customers are still experiencing a range of financial pressures. 

If you’re worried about paying your rent, there is support available:

• Check that you’re receiving all available financial help using an online benefits calculator. We recommend Turn2Us and entitled to.  

• Visit our ‘help paying your bills’ webpage which has links to a range of local and national support schemes. 

• We can’t provide financial advice directly, but organisations like Citizens Advice, and StepChange may be able to help.

• If you still have concerns, talk to us. Find contact details for your rent account manager here.    

What happens next 

We will write to you in February to confirm the exact amount your rent will be from 7 April 2025.

This letter will also confirm any related service charges (where these apply), give details of any actions you’ll need to take and answer any questions you may have.

Quids In! magazine

Following the Christmas period, we know that money can be tight and want to share some resources that you may find helpful.

Quids In! is a magazine that helps low income households become better off. They give ideas on how to re-organise the way you manage your money and increase your income.

They send out a monthly email newsletter giving relevant and timely advice, money news and information on applying for financial support. They also share regular articles and blogs on their website that you can access for free. 

They work towards digital inclusion with their Nobody in the Dark policy, which aims to get everybody online, with better access to financial advice and news.

They offer free drop-in sessions and workshops in Bath and Bristol, but you can also contact the team directly for support by phone or online.

Don't forget, you can also go onto our advice and support webpage which gives information on the cost of living, money advice, energy savings and health and wellbeing.

Customer conversation highlights

A big thank you to everyone who took the time to give us their thoughts.

We get a lot of feedback through different customer satisfaction systems, as well as via the involvement and communities team, not to mention compliments and complaints.

However, the Customer conversation is the only survey that goes out to every single customer, every three years, so it is a really useful tool to help us understand your priorities and perspectives.

You can see some of the results highlighted above, or click below for more information.

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