Local affordable homes

The Customer conversation survey is coming!

Every three years we ask all our customers for feedback on a variety of topics including your home, your neighbourhood, opportunities to get involved and complaints. Your views help to shape our services and ensure we keep our customers at the heart of everything we do.

If we hold a valid email address for you, you will receive a link to the survey on 1 October from SurveyMonkey. Otherwise you will receive a printed copy in the post with a free return envelope.

The survey only takes a few minutes to complete and you have three weeks to do so.

As a thank you, there is also the option to enter a prize draw to win one of 10 prizes worth £50 or 10 prizes worth £100 – either as shopping vouchers or a credit to your rent account.

Find out more by clicking below.

Gas Safety Week 9-15 September

Gas safety in your home 

Gas Safety Week takes place in September every year to raise awareness of gas safety and the importance of taking care of your gas appliances. 

Why is gas safety important? 
Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning. CO is a highly poisonous gas that can kill quickly and without warning, as you cannot see it, taste it or smell it.  

By taking care of your gas appliances properly you are taking care of your home, your loved ones and even looking out for your local community. 

Follow these simple checks to keep you and others safe: 

Allow us to complete annual gas safety checks 
By law, we must keep your supplied gas pipework, appliances and flues in good condition. To ensure we comply with this and to keep you safe, we carry out a gas safety check at your property each year. We will contact you two months before your safety check is due to book an appointment. Your certificate will be sent to you a month after the appointment.   

Check for warning signs that gas appliances may not be working correctly 
Signs may include lazy yellow /orange flames instead of crisp blue ones, error messages or unexpected noises from your boiler, or dark and sooty stains around your gas appliance. If you notice any of these signs call us as soon as possible on 01225 715 715 or visit our gas request a repair page to book an appointment. 

Ensure your carbon monoxide alarm is installed and working properly 
We install carbon monoxide alarms in all our properties, you should regularly test them to ensure they’re still working and replace batteries when needed. Be sure not to move these alarms when decorating, for instance, and ensure you report any alarms that are not working by calling 01225 715 715. Look out for your community by making sure your friends, relatives and neighbours have one too!

Know the six main symptoms of carbon monoxide poisoning 
The main symptoms of carbon monoxide poisoning are headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness. If your carbon monoxide alarm sounds or you're worried about carbon monoxide in your home, leave the property and call the national gas emergency line on 0800 111 999. 

Get your own gas appliances safety checked annually 
We are not responsible for any gas appliances that you own, so you should arrange for these to be safety checked once a year and serviced regularly by a Gas Safe registered engineer. Use the Stay Gas Safe website to set a reminder. 

Check your engineer is qualified for the type of gas work you need doing 
You can find this information on the back of their Gas Safe ID card and the Gas Safe Register website. All Selwood Housing gas engineers and our contractors carry their own Gas Safe ID with the types of work they can do listed on the reverse of the card.

Gas emergencies 
If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call the national gas emergency number on 0800 111 999. Calls are answered 24/7 and are free. Visit the Gas Safe Register website for more advice. 

Gas appointments 
If you're worried about your supplied gas appliances (e.g. boiler, fire), pipework or flues, call us on 01225 715 715 or visit our gas request a repair page to book an appointment.

Grounds maintenance good news

Our grounds maintenance service is the management of the grass, trees, hedges and shrubs within our communities. It operates from March through to November.

Last month our contractor John O'Conner completed a record 99.7% of planned grass cuts. That's a staggering 334,817 sqm (approx. 83 acres) - the equivalent of around 42 football pitches!

A lot of hard work has gone into building the grounds maintenance service to a standard where Selwood Housing and our customers are really happy with it, as reflected in recent feedback:

"Grass is cut regularly, even my little patch in front of house on path route if slightly over grown is cut back. Staff are really friendly and accommodating. Always smiling and willing to engage in conversation asking if there is any thing more they can do. Well done amazing service."

Due to busy periods and weather conditions, we cannot give exact dates when work will be carried out, but you can click below to use the schedule on John O'Conner's website as a guide.

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