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Sovereign.
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Service update

Issue 8

Welcome to our latest service update

We share information with you on some of the services we offer and focus on topics that could be affecting customers. (In the last issue we asked what topics you'd like to know more about and have included extra links below, including to cost of living support, home repairs tips and 'going green'.)

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53-week year rent reminder

In 2024/2025, there will be an extra week of rent for weekly tenancy agreements or licenses. Explore our personalised guidance on what this means for you

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Community Foundation

We're now setting up our charitable Community Foundation - a key pledge in last year's merger plans. This will let us secure extra external funding so we can invest even more in customers, their families and communities. Please help us shape the new Foundation by completing this quick survey by Friday 9 August.

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Building and fire safety for communal areas

If you live in a block with internal communal areas, we sent you a letter about building and fire safety responsibilities earlier this year. We also have more web information about communal fire and building safety, including fire safety advice for both tenants and leaseholders.

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New ways to pay

In June, we switched to PayPoint for more reliable payments. You can now call 0300 5000 926 with your same PIN to pay by phone and use your new payment card at over 28,000 PayPoint locations instead of the Post Office.

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MySovereign portal

Set up a My.Sovereign.org.uk account to pay rent, check your balance, view your rent/service charge statements, book repairs, check appointments, and find other useful information any time.

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Domestic abuse

Domestic abuse can impact anyone regardless of age, culture, religion, or relationship type, and it can take many forms. Please visit our website for information and support.

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Helpful home 'how to' tips

Minor repairs | Plumbing | Electrics, electric heating and lighting | Avoid condensation | Going green  

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Our services

Here are some free SNG services you might be interested in:

. Money and debt advice 

. Cost of living support

. Quarterly performance reports

. Community grants

. Employment and skills support

. SNG in Bloom customer competition


You can find more on our website



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Be a considerate neighbour

If you're at home this summer, have fun but keep your neighbours in mind. Enjoy responsibly by keeping party noise down, informing neighbours of BBQ smoke, and ensuring children play safely.

Find more advice and guidance here

10 tips for speaking to neighbours



 
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