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Service update

Issue 6

Welcome to our latest service update

We share information with you on some of the services we offer and focus on topics that could be affecting customers.

Engagement survey

You may receive a short survey asking for your views on how we engage with our customers. Read about how we do engagement now.

Free energy saving advice

For advice on how to lower your energy bills and become more energy efficient, email our team or join our free webinars.

We don't cover contents

We strongly recommend you take out contents insurance as our buildings insurance wouldn’t cover loss or replacement of belongings.

Damp and mould

Condensation is common in winter - find out how to reduce it. Please let us know if you have more of a problem with damp and mould.

Preparing for appointments

Please read how you can get ready for when we visit your home. We have also updated our policy on XL Bully dogs.

Our services

Here are some free SNG services you might be interested in:

. Free digital training and grants

. Money and debt advice

. Community grants

. Employment and skills support

. Free mental health text service

You can find more on our website.

Video inspections

For some repairs inspection visits, we’re now offering the chance to have a more convenient video call instead (your face won’t be on camera) – which can mean assessing issues faster. 87% of customers rated their experience 4 or 5 out of 5.

We will let you know if a video call option is available for your appointment.

Quarterly customer report

We publish our quarterly customer reports on our website, usually around a month after each quarter ends.

Anti-social behaviour (ASB)

We have lots of information on our website about ASB, including who to speak to depending on what issue you have.