Sentinel - Safer, Smarter, Simpler

To view this email online, view the email below.

Sentinel Operations update- March 2017

Some useful information for you...

Distribution to: Sentinel Helpdesk and Team, Sponsor Administrators, Training Providers (c3,000)

Welcome to the March edition of your newsletter from The Sentinel Team. Thank you to those who have provided feedback in the last few months, we appreciate it. Please let us know if you are experiencing any problems, have any recommendations or would like to be involved in the future discussions about Sentinel.

1. Sentinel Site Access update

The new Sentinel app was launched in October 2016. Find out what progress has taken place since then and about the ongoing work the Sentinel Team will be focusing on in 2017.

UKRS Training Ltd suspension remains in place

Following an extensive investigation into allegations of non-compliance of training delivery, Network Rail has confirmed the suspension of UKRS Training Limited from delivering rail safety training. It is understood that UKRS Training Ltd intend to appeal the decision.

Network Rail advises you not to use this provider for training during the period of suspension, as the training will not be accredited. If you have any questions relating to previous training or questions about the above, please contact the Sentinel helpdesk.

Reminder of the benefits of Site Access

The new functionality offers many benefits which far outweigh the old system of signing paperwork and lack of information about your team. If you're not using the app, find out more on what you are missing out on.

Authority to work: Safety message

We would like to remind users of the importance of Sentinel and why Authority to Work should be carried out every shift. In recent months a COSS has been found to be working without a valid COSS competency. There may be many others working trackside without a valid competence that you don't know about. Please help us
to share this key safety message to remind workers to check everyone's card working on any of your sites. Read more on the importance of Authority to work.

Sentinel Scheme formal review outcomes 2016

Following the recent Sentinel Operations meeting, we've been asked to share an update to the Sentinel rules to you. The rules are continuously updated and it is important you are aware of these changes as well as the consequences of incidents, which are formally reviewed. Read the update here.

Make sure your Office details in the database are correct to avoid card delays

Under the Sentinel Scheme rules, your office contact details must be up-to-date. Incorrect details can lead to a delay in the delivery of Sentinel cards. This could result in the loss of shifts and the potential of your organisation not receiving important emails from the Sentinel Team or other associated updates.

Reminder: You can update your personal details via My Sentinel
Read our step-by-step guide

Kind Regards
Sentinel Programme Team

The top five reasons for photo rejections
Not full head 25%
Not focus/image quality 22%
Shadowing 22%
Image quality 17%
Background 14%

23% of all ordered Sentinel cards are rejected due to photo image
issues.

Make sure your photograph meets the current passport standards. Get your photo right first time. Read our guide: How to get your Sentinel card photograph approved first time.

In the last period the Sentinel Helpdesk rejected 622 cards due to poor quality and inappropriate photograph submissions, an increase of 56% since period 8.

When a Sentinel card is rejected, the charges are still payable for both the cancelled and the replacement Sentinel card. Therefore all new or replacement Sentinel card orders that do not meet the photograph criteria not only doubles the cost, it could also result in a delay in delivery potentially preventing the card holder from working.

In the coming months the Sentinel Team will be contacting Administrators directly who have repeatedly submitted Sentinel card photos that are not up to the required standard to provide them with additional support.

Five top tips for using the Sentinel app

Many of you have the same questions about using the Sentinel app, so we have provided some top tips to help you navigate the system.

Don't forget to call the 24/7 Sentinel Helpdesk with any of your Sentinel related issues: 0330 726 2222.

Know somebody else who would be interested in this?
Forward this email

Please contact the Sentinel hotline if you have any Sentinel queries

0330 726 2222

railsentinel.co.uk

This message was sent to paul.brady@networkrail.co.uk by Network Rail. Follow this link to